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Thread Statistics | Show CCP posts - 15 post(s) |
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CCP Mindstar
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Posted - 2010.06.20 15:00:00 -
[1]
We are looking into it, looks to be one of the edge servers is playing up...
So that we can troubleshoot it faster - can you post your geographic location, and do the following:
Go to a command prompt (Start -> Run, type "cmd" and press enter).
netstat -an | find "1935"
You will get a line similar to this:
TCP 10.1.1.1:54002 209.84.0.125:1935 ESTABLISHED
What we need is the second IP in that list (eg. 209.84.0.125). It will help us narrow this down ;)
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CCP Mindstar
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Posted - 2010.06.20 15:14:00 -
[2]
The Level3 guys are working through this list and getting the affected servers sorted. We were having the issue locally in our office as well (watching the stream) and it is better here.
If you are having issues - just sit tight and it should get sorted soon (if you have posted the IP of the server that you are connected to).
Cheers
Mindstar
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CCP Mindstar
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Posted - 2010.06.20 15:33:00 -
[3]
Just a quick update - we are working through these IP's at the moment. Thanks for posting the info and I'll let you know any updates as soon as I have them.
Mindstar.
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CCP Mindstar
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Posted - 2010.06.20 15:37:00 -
[4]
 Originally by: Meldgaard
Denmark
isp = cybercity/telenor
C:\Windows\System32>netstat -an | find "1935"
C:\Windows\System32>nslookup evealliancelivefs.fplive.net
Server: dns1.cybercity.dk
Address: 212.242.40.3
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to dns1.cybercity.dk timed-out
C:\Windows\System32>
That is a pretty cool looking error - I'll pass that one on too.
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CCP Mindstar
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Posted - 2010.06.20 15:41:00 -
[5]
Originally by: Rugs
Originally by: CCP Mindstar
Just a quick update - we are working through these IP's at the moment. Thanks for posting the info and I'll let you know any updates as soon as I have them.
Mindstar.
What about us who get nothing on the command?
Saw that dudes who are on the same ISP as me (Bredbandsbolaget) doesn't seem to get any return on the command...
Would be awesome if the stream was simply fixed instead of fishing IP's and trying to fix it for individuals.
Just to clarify - the IP's we are getting in this thread are of edge servers and not end users. The stream upload itself is just fine, and for most users the stream is smooth. For some reason there appear to be a few edge servers that are having issues with the final relay of the stream to the end users, and these are what we are targetting.
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CCP Mindstar
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Posted - 2010.06.20 15:52:00 -
[6]
I'm trying to find out what I can about Telenor at the moment, but don't have so many Danish friends to ask 
I have heard from a couple of sources (outside of here) now that there are some routing issues for a couple of ISPs routing in Europe, but really cannot say how this is affecting the stream and who it affects.
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CCP Mindstar
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Posted - 2010.06.20 15:54:00 -
[7]
Originally by: Tippia
Edited by: Tippia on 20/06/2010 15:52:46
Originally by: Uki Egdoca
just type netstat -an, then look for an IP that end with 1935 on the list
Won't work ù it seems telenor (in its various incarnations) don't connect through that port. At first I just thought it was OSX, but looking at this list, it's obviously the ISP.
So we can't figure out what the routing error is because we don't know which port to look for.
If the player cannot connect on port 1935 it should fall back to port 80 - but you will most likely have a ton of port 80 connections tovarious IP's around the place, which makes it a bit harder to find the right one ;)
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CCP Mindstar
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Posted - 2010.06.20 15:58:00 -
[8]
Originally by: Cown
Hello CCP, this is not your problem. Seems to be a problem elsewhere. I'm pretty sure you cant do anything about it.
Maybe we broke the internet in Europe with our enormous amounts of high definition.
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CCP Mindstar
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Posted - 2010.06.20 15:59:00 -
[9]
So anyway - to keep this constructive - excluding Telenor connected folks - how many of you are still having issues with the stream?
same questions as page 1 - what ISP / location are you in etc...
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CCP Mindstar
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Posted - 2010.06.20 16:13:00 -
[10]
Originally by: Brodde Dim
Bredbandsbolaget here aswell. It seems I get a time out from I.addthiscdn.com, twitter.com etc. that are trying to load in the watch-the-tourny-page.
Try this page. It is an alternate player that has no extra stuff in it. see if that works at all.
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CCP Mindstar
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Posted - 2010.06.20 16:24:00 -
[11]
Originally by: Ancient Memories
Ok looks like you are having problems with Vodafone Germany.
A rather large provider so get someone on the line with them.
It does look that way, it seems many of the people still having issues are from Germany... I'll see what I can find out.
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CCP Mindstar
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Posted - 2010.06.20 16:54:00 -
[12]
Originally by: Rugs
If it is only a DNS issue, how about giving an ip to the stream that we can try?
Tried several DNS-servers, they work but not for the stream, loads everything else I throw at them just fine.
Trying to get sometihng up now for this issue. stay tuned.
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CCP Mindstar
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Posted - 2010.06.20 17:11:00 -
[13]
Originally by: CCP Mindstar
Originally by: Rugs
If it is only a DNS issue, how about giving an ip to the stream that we can try?
Tried several DNS-servers, they work but not for the stream, loads everything else I throw at them just fine.
Trying to get sometihng up now for this issue. stay tuned.
If you are having dns issues and the player page will not load, try these direct links:
Denmark
Germany
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CCP Mindstar
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Posted - 2010.06.20 20:53:00 -
[14]
Originally by: Merloth Leoni
Up and working now for BBB and other scandinavians.
Can anyone else confirm this? If so it's awesome news, just in time for the final!
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CCP Mindstar
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Posted - 2010.06.20 21:03:00 -
[15]
Originally by: Herra B
Is there an icelandic specific stream?
Similar to http://www.eveonline.com/events/alliances/tournament/t8/ip/dk/viewersd.asp
No sadly, there are no POP's for the stream here in Iceland
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